What is Digital Support Services?
This digital service automates processes and workflows, monitors systems and devices, and uses analytics to predict what issues or problems will occur, so you can prevent them before they extend across the enterprise. Extend this capability with AI-powered virtual assistants or cognitive agents that understand the need and respond proactively.
- Digital Support Services provide customers and their employees he latest artificial intelligence (AI) and analytics to power virtual assistants, chatbots, self-service portals, system and device remote monitoring and management, and proactive and predictive analytics.
- By applying these technologies to improve user satisfaction, your employees can engage in simple support interactions whenever they need to and through whatever channel they like best, because choice means empowerment.